Returns Policy

At Romy & Celeste, we are committed to providing high-quality products and a transparent shopping experience. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the following Returns Policy.

Conditions for Returns

  • A return request may only be submitted after the item has been physically received by the customer.

  • Return shipping costs are the full responsibility of the customer, including international shipping, customs duties, and any additional fees incurred.

  • Items must be unused, unworn, unwashed, undamaged, and returned in their original condition, with all labels and tags still attached.

  • Trying on items briefly for fit is permitted; wearing items beyond this is not allowed.

  • Ordering multiple sizes or styles with the intention of returning part of the order is not permitted and may result in refusal of future returns.

Sale Items

  • Items purchased during sales, clearance events, or anniversary promotions do not fall under our standard 30-day return policy.

  • All sale items are final sale and are not eligible for refunds or returns.

  • Any exception to this rule may only be granted at the sole discretion of the Head of Customer Support and is assessed on a case-by-case basis.

  • Approved exceptions are one-time gestures of goodwill and do not set precedent or amend this policy.

Returns Process

  1. Contact us at info@romyceleste.com to request a return (if eligible).

  2. If approved, you will receive the return address for our secondary warehouse, where final stock is processed.

  3. All approved returns must be shipped at the customer’s expense.

  4. We strongly recommend using a tracked shipping method, as we cannot be held responsible for parcels lost in transit.

Please note: The secondary warehouse is located internationally. The return address will specify the destination country accordingly.

Refunds

  • Once the returned item is received and inspected, and confirmed to meet the return conditions, an approved refund will be processed.

  • Refunds are issued to the original payment method within up to 30 days of approval.

Liability & Address Accuracy

  • Romy & Celeste is not responsible for lost return parcels where tracking confirms delivery to the provided return address.

  • Customers are responsible for providing accurate shipping details at checkout.

  • Any address errors must be reported within 24 hours of placing the order. After this time, we cannot guarantee amendments.

Policy Acceptance

By completing a purchase on our website, you confirm that you have read and accepted this Returns Policy in full. This policy applies to all orders without exception.

Contact

For questions regarding returns or exchanges, please contact us at info@romyceleste.com.