FAQ
From finding your perfect fit to tracking your order across Australia and New Zealand, we've answered the questions that matter most. Still unsure? We're only an email away.
Here to help, every step of the way
Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your order's whereabouts at any time.
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Return Policy page.
Click here so we can assist you further.
Not in love? No problem! That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product at any time, and we'll refund you!
Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you!
Reach out anytime at info@romyceleste.com. Real people, ready to help.
Our customer care team is available Monday through Friday, 8:00 AM – 5:00 PM (AEST).
We’re closed on weekends, but will get back to you as soon as possible on the next business day.
We’re here to make your experience effortless — from your first click to your final delivery.